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Terms & Conditions

Last updated: February 2026

Welcome to True Luxury.
By accessing or using our website https://www.trueluxury.in, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or services.

1. About True Luxury

True Luxury is a premium mattress and sleep solutions brand. Our website is intended to provide product information, brand services, dealer inquiries, warranty registration, and customer support.

This website is primarily informational and business-oriented (B2B & brand display) and does not function as a full e-commerce marketplace unless explicitly stated.

2. Website Use

By using this website, you agree that:

You will use the website for lawful purposes only
You will not misuse, hack, or attempt unauthorized access
You will not upload malicious content or false information
You are at least 18 years of age or using the site under adult supervision

We reserve the right to restrict or terminate access if misuse is detected.

3. Product Information

All product images, descriptions, specifications, and visuals are for illustrative purposes only
Actual product color, texture, or appearance may vary slightly due to lighting or display settings
True Luxury reserves the right to modify product details without prior notice

4. Pricing & Availability

Prices, if displayed, are subject to change without notice
Availability of products may vary by location and dealer
Prices shown on the website may not reflect dealer or institutional pricing

5. Orders & Payments

True Luxury does not guarantee direct online purchase through this website unless explicitly mentioned.

For bulk orders, dealer pricing, or institutional purchases:

Orders are confirmed only after written communication or invoice
Payment terms will be shared separately via official channels

6. Warranty & Product Registration

Warranty applies only to genuine True Luxury products
Warranty registration is mandatory via QR code or the official registration page
Proof of purchase is required for all warranty claims

Warranty coverage, duration, and exclusions are detailed in our Warranty Policy.

7. Shipping & Delivery

Delivery timelines may vary depending on location and order size
Bulk or institutional deliveries are handled via logistics partners
Delivery dates provided are estimated and not guaranteed

True Luxury is not responsible for delays caused by natural events, logistics disruptions, or unforeseen circumstances.

8. Returns, Refunds & Cancellations

Returns and refunds are subject to inspection and approval
Customized or bulk orders are generally non-refundable
Cancellation policies may differ based on order type

Please refer to our Refund & Returns Policy for complete details.

9. Intellectual Property

All content on this website including:

Logos
Text
Images
Graphics
Designs
Brand identity

is the intellectual property of True Luxury and may not be copied, reproduced, or used without prior written permission.

10. Third-Party Links

Our website may contain links to third-party websites.
True Luxury is not responsible for the content, privacy policies, or practices of such external websites.

11. Limitation of Liability

True Luxury shall not be liable for:

Any indirect or consequential damages
Loss of data, profit, or business opportunity
Misuse of products or incorrect installation
Website downtime or technical issues

Use of our website and products is at your own risk.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, store, and protect your personal data.

13. Changes to Terms

True Luxury reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Continued use of the website indicates acceptance of the revised terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of Indian courts.

15. Contact Information

For questions regarding these Terms & Conditions, please contact:

Email: support@trueluxury.in
Website: https://www.trueluxury.in