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Ensure Genuine Product — Scan & Register Your Mattress Now
Have questions? We’ve got you covered. From product authenticity to dealer partnerships — here you’ll find quick answers to the most commonly asked questions about True Luxury mattresses. If you need further assistance, our support team is always ready to help.
You can fill out our Dealer Partnership Form. Our team will connect with you within 24–48 hours.
Yes. We provide selected marketing support, including product visuals, brand creatives, display guidance, and promotional assistance to help our dealers grow their business.
Yes, customized sizes and specifications are available for bulk and project-based orders, subject to feasibility and minimum order quantity.
Wholesale pricing is applicable on bulk orders. Minimum order quantity may vary by product category. Please contact our sales team for exact details.
Billing is done as per agreed commercial terms. GST invoices are issued for all orders, and payment timelines are shared at the time of order confirmation.
Yes, we offer pan-India delivery for bulk and dealer orders. Delivery timelines and logistics charges depend on location and order size.
You can register your warranty by scanning the QR code on the product tag or by visiting our Warranty Registration page and filling in the required details.
Each genuine TrueLuxury mattress comes with a unique QR code. Scanning the code allows you to verify the authenticity of the product instantly.
Our mattresses come with a manufacturer warranty that varies by product model. Warranty details are clearly mentioned on the product page and warranty card.
Warranty covers manufacturing defects, including abnormal sagging beyond permissible limits, subject to proper usage conditions as mentioned in the warranty policy.
All purchases are billed with a valid tax invoice. For warranty claims, the original invoice and warranty registration are mandatory.
Yes. All materials used in our mattresses are quality-tested, safe, and certified, meeting industry standards for durability, hygiene, and comfort.
Looking for Bulk Pricing? Let’s Work Together.
You can create a True Luxury account by clicking on the “Account” option in the menu and completing the registration with basic details. Once registered, you can manage orders, warranties, and account information easily.
Click on “Forgot Password” on the login page and follow the instructions sent to your registered email to reset your password securely.
Log in to your account, go to Account Settings, and update your personal details such as name, contact number, and address. Remember to save changes after updating.
Yes. You can request permanent account deletion by contacting our customer support team. Once processed, all associated data will be removed as per policy.
All purchases are billed with a valid tax invoice. Billing details can be viewed and downloaded from your account dashboard after order confirmation.
To change your registered email, please contact customer support for verification. Once verified, your email will be updated securely.
Yes, we provide doorstep delivery across India for bulk, institutional, and dealer orders.
Installation support may be available for selected locations and bulk orders. Please coordinate with our sales or support team for availability and charges.
Cancellations are accepted only before order dispatch. Once the order is shipped, cancellations may not be possible. Please refer to our cancellation policy for detailed terms.
Preferred delivery dates can be requested at the time of order placement. While we try our best to accommodate, delivery is subject to logistics feasibility.
Yes. Once your order is dispatched, you will receive tracking details via SMS or email to monitor shipment status.
If your product arrives damaged, please inform our support team within 24 hours of delivery with photos/videos. Our team will assist you as per our damage and replacement policy.
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